I can't sit here and lie to you. I can't tell you that patience with people is the easiest thing to bare...especially since patience is needed most times because people are doing things you don't like ...and you're trying to save yourself from,in turn reacting in ways they will not like either.
So ..you will have to sit still most times and have your butt handed to you by persons who clearly have unresolved personal issues...all in the name of good customer service..And well being on the other side of the spectrum ,one can easily understand the frustration of being pressed for time and having to deal with someone who is super inefficient and has no answers to their related field..NOR the courtesy of passing you onto some who really can assist.
Customer Service is a beautiful thing. You will learn more about yourself. You will know job satisfaction when you have done well and have established good customer relations..and you will know pure blinding rage that will make you want to squeeze your customers neck...BUT OF COURSE..there will be no neck squeezing because flat out..You'll be fired.
Soooo..young Grasshoppers...you must learn the disciplines of bearing with the "BAD ONES"
REMAIN CALM..
Don't flare your nostrils..Don't grit your teeth and please don't roll your eyes..Don't suck your teeth..don't give the ghetto fabulous snap and neck roll..at all times remain calm..and maintain your composure.
BE HUMBLE.
Yes, be humble...especially if you are at fault..You have screwed up..we all do sometimes. Customers will appreciate an apologetic individual. Some will not of course..Some will rally other customers so as to have a mob to complain about the service down to the how filled the water dispenser is.It is your job then..to move as quickly as possible to ensure that you can cater to this person so that they can leave the premises and we can all move on with our "hard-enough" lives.
ALLOW SOMEONE TO DO WHAT YOU CANNOT.
Being ignorant of the how-to's in any given job can be very embarrassing.You want your customer to be confident in your ability to serve then well. Once your capacity to assist someone has expired,do not hestitate to refer them to someone who can take it from there. You are not the "be all and end all"
Some customers are attention seekers..so upon entering any given establishment,be it that they have waited for 2 seconds-they will complain-some may move on to making personal attacks. Sometimes the criticism is not genuine and therefore must be disregarded ..especially if you realize that there is no truth to what has been said...
On the other hand...If customers speak truth to you in the most condescending of manners; be mature enough to separate the attitude from the truth and work on your faults.
There's more to come later though..i just had to share some thoughts and blow some steam.
Thank you for your continued support.
BE HUMBLE.
Yes, be humble...especially if you are at fault..You have screwed up..we all do sometimes. Customers will appreciate an apologetic individual. Some will not of course..Some will rally other customers so as to have a mob to complain about the service down to the how filled the water dispenser is.It is your job then..to move as quickly as possible to ensure that you can cater to this person so that they can leave the premises and we can all move on with our "hard-enough" lives.
ALLOW SOMEONE TO DO WHAT YOU CANNOT.
Being ignorant of the how-to's in any given job can be very embarrassing.You want your customer to be confident in your ability to serve then well. Once your capacity to assist someone has expired,do not hestitate to refer them to someone who can take it from there. You are not the "be all and end all"
Some customers are attention seekers..so upon entering any given establishment,be it that they have waited for 2 seconds-they will complain-some may move on to making personal attacks. Sometimes the criticism is not genuine and therefore must be disregarded ..especially if you realize that there is no truth to what has been said...
On the other hand...If customers speak truth to you in the most condescending of manners; be mature enough to separate the attitude from the truth and work on your faults.
There's more to come later though..i just had to share some thoughts and blow some steam.
Thank you for your continued support.
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